Orders

How can I receive free shipping service?

If your shipping address is in S. Korea, orders over $70 will be shipped without a fee. (Changes and restrictions may apply according to monthly promotions and 

shipment weight). Orders being sent to MallTail CA center will be charged for an international shipping fee, so please be sure to write the correct address when you place your order.

Why do I have to provide my name and resident number?

RATUU asks for the information due to the following reason. The Korea Customs Service requires the name and resident number for international shipments. 

If the receiver’s name and the resident number do not match, shipping process will be delayed. RATUU promises the safety of your personal information.

If I want to receive my orders in S. Korea, do I have to write my shipping address in Korean?

Yes, if ordering to S. Korea, please enter your shipping address in Korean to avoid any delivery confusions or error.

Do I have to write my own MallTail order statement for international shipping?

No. The system will automatically upload your MallTail order statement within 2 business days. If you have your MallTail ID, please enter it in when you check

out for reward points.

Why is there a limit of $110 and under for my order?

RATUU has limited the purchase for orders going to Korea under $110 because of the Korean Customs Law. You can receive duty free service for all orders 

under 150,000 won (KRW), which is about $110 (USD). By the Customs Law, orders exceeding the amount are charged for additional tax.

Promotion and Rewards

Are there any promotion or free gifts reward?

Orders exceeding a certain price are subjected for RATUU’s free gifts reward. Gifts and rewards change every month, so please be aware! (Gifts may change if 

out of stock)

Account

How do I sign up for RATUU?

You can sign up by clicking the “Sign in” button and then,click “Register”. Enter your email address and your password and you will be ready to order in any

minute!

Do I have to register for RATUU ID to place an order?

Yes, the registration is required. Unfortunately, we cannot ship your order unless you are a RATUU member.

What do I do if I have forgotten my password?

Click the “Log in” then “Forgot Your Password?” button. Then, enter the mail address of your account and a temporary password will be emailed to you. 

Log in with the temporary password then refer to the above question for details on changing your password.

Where can I change my password?

You can change your password by clicking the “My Account” then “Personal Info”.

Ratuu and MallTailshipping

What benefits do I get if I enter my MallTail ID?

When placing an order, if you have your MallTail ID, the order statement will be uploaded automatically and you will be able to view your order status easily.

Also, RATUU orders are eligible for MallTail reward points. The more you order from RATUU, the more rewards you will get from MallTail as well.

Do I have to register for MallTail membership to place an order at RATUU?

No. You can place orders at RATUU without being a MallTail member.

Delivery

How can I check the shipping status for my orders?

You can check your shipping status by simply clicking “My Account”. On the right column, click “My Orders” to view status.

When can I receive my order in S. Korea?

The average shipping time to S. Korea is about 5-7 business days.