Return Policy

Return Policy

Your complete satisfaction is our ultimate goal. You may return any item shipped by RATUU.COM, as long as it meets the following conditions:

1. You should return the item to us within 15 days of receipt.
2. We do not accept items back that have been opened or used unless the product is damaged or defective.
3. Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact us for further assistance.
4. Some items cannot be returned for a refund:

- Some special handling and scheduled delivery items are final sale.
These items are identified as such on their product information pages. When you receive your order, please check to make sure them in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your shipment.
- Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact customer care for further assistance.

Damaged, Defective, or Incorrect Items

We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care immediately, email us help@ratuu.com. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. Our Customer Service Team will respond to you as quickly as possible.